Below FAQ are some common concerns of our clients before purchasing, if you have other questions, please send them to customerservice@houseofbotori.com
You can find House of Botori in online retailers and independent retailers all over the country, as well as select retailers in Bermuda and other parts of the world. You can also purchase directly from our online store.
 

Care instructions are attached to inner labels on each bag.

All Bags: Spot clean with a damp cloth using mild detergent and lay flat to air dry. Do not machine wash or use dryer or spot treatment cleaners.

All Accessories (Pacifier Pod, Dirty Bags, Change Mat): Machine wash on gentle cycle, lay flat to air dy.

You can order replacement straps, change pags, pacifier pods and dirty bags here.
 
At this time we do not offer gift wrapping, cards or certificates, but some of our online retailers might do so Babies R Us, or Amazon.

We understand the sensitivity of your personal information and House of Botori will not share or sell your personal information with other parties. When you order from us, we ask for your personal email address so we can communicate with you about your order, send you an order confirmation, and occasionally tell you about exciting news. You may opt-out if you no longer wish to receive communications from us.

All other personal information is used for order processing purposes and is kept private and secure.

House of Botori takes safety very seriously. All our products are designed and tested according to applicable rules and regulations. In the U.S., this includes acts enforced by the Consumer Products Safety Commission, and those defined by the American Society for Testing and Materials (ASTM). The most recent U.S. legislation is H.R. 4040, also known as the Consumer Product Safety Improvement Act (CPSIA), passed in August of 2008.

House of Botori is in compliance with all testing, labeling and tracking requirements in compliance with CPSIA.  

We have and continue to invest in processes and procedures that prioritize safety and compliance and continued customer satisfaction with House of Botori products.

Please see our Warranty page.
If you are a retailer and would like information on how to carry House of Botori products in your store, contact us.
Our bags are designed to be compact and streamlined to reduce bulk while maximizing function. All of our bags' pockets are strategically placed to make organization easier. While our bags are lightweight, they do fit a lot of items. We definitely
House of Botori diaper bags can be attached to strollers using the included stroller straps or the shoulder strap.

Our bags have magnet closures that provide easier and quieter access. The magnets will not affect magnetic strip cards or electronics.