Customer Service

Shipping & Delivery

Shipping rates are dependent on product weight, dimensions, required shipment speed and location. Final costs will be determined during checkout or prior to shipping your items (international orders). For International orders, please note that your shipping cost does not include duties, taxes or customs clearance charges. Your local authorities will invoice you separately for these items, when applicable.

We offer free shipping for orders over $150. View our Shipping & Delivery policy here.

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Privacy & Security

We only use your information for the purposes provided and required information is shared with our business partners only for the purposes of completing your requested transaction.  House of Botori does not sell or share your information for uses other than whatever online transaction you have initiated. You may also choose to discontinue further contact with you base on previously provided information.

Our partner solution providers have deployed significant technological resources, including the use of firewalls, systems and procedures, to protect the security of your personal information. We also use Secure Sockets Layer (SSL), a technology that encrypts and scrambles sensitive information during online transactions like your credit card information.

Read our Privacy & Security Policy here

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Returns & Replacements

Items purchased from HouseofBotori.com may be returned for a refund to the original payment form within 30 days of purchase as long as they are in new, unworn/unwashed condition and still have the original tags and packaging. Items returned for a refund incur a 15% restocking fee of the product’s cost, but items returned for an exchange do not. (Wondering why we require a restocking fee? Visit here.)

Items purchased from HouseofBotori.com may be returned for an exchange within 60 days of purchase as long as they are in new, unworn/unwashed condition and still have the original tags and packaging. Ship the original item back to us and we’ll ship your new item out (please note shipping charges will be incurred).

If there is any damage or shortage, notify us immediately for replacement and no later than 7days after receipt.    

View our Return, Exchanges and Warranty Policy here.

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Ordering, Payment, Pricing & Promotions

All orders wll be processed within 24-48hours of receipt. Payment must be received along with any orders placed. House of Botori accepts multiple forms of payment options for your convenience - Visa/Amex/MC, Paypal and Google Checkout. Your credit card will be authorized at order confirmation but will not be charged until your order has been placed. You will receive an email confirmation when you order has shipped.

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Viewing Orders

You may view your orders at any time by logging into your account. Select "My Account" at the top of any page or click here to update your account information.

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Updating Account Information

You may update your account information at anytime by logging in to your account. Select "My Account" at the top of any page or click here to update your account information.

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